Shipping policy

SHIPPING POLICY

At NORVAK, we strive to deliver an exceptional and seamless shipping experience. Below you will find the conditions, estimated timeframes, and terms applicable to all orders placed through our online store.

1. PROCESSING & PREPARATION TIMES
All orders are processed and prepared within 2 to 5 business days (excluding weekends and public holidays) upon receiving your order confirmation email. You will receive a secondary notification with tracking details once your order has been dispatched.

2. ESTIMATED SHIPPING RATES & DELIVERY TIMES

• Standard Shipping (European Union):
  - Estimated delivery: 3 to 7 business days following dispatch.
  - Complimentary Free Shipping on all orders over 100 €.
  - For orders under 100 €, exact shipping rates will be calculated at checkout.

• International Shipping (Rest of the World):
  - Estimated delivery: 7 to 14 business days following dispatch.
  - International shipping rates are calculated and displayed at checkout based on destination.

Please note: Delivery timeframes are estimates and may experience minor delays during peak seasonal releases, holidays, or customs processing.

3. CUSTOMS, DUTIES & TAXES
NORVAK is not responsible for any customs fees, import taxes, or tariffs applied to your order by local authorities in the destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

4. ORDER TRACKING
Once your order has shipped, you will receive an email confirmation containing a tracking number. Please allow up to 48 hours for the carrier system to update and reflect tracking details.

If you have not received your order within 10 business days of receiving your shipping confirmation email, please contact us at support@norvakstudio.com with your name and order number, and we will immediately investigate.

5. ACCURATE ADDRESSES & UNCLAIMED PACKAGES
Please ensure that your delivery address is complete and accurate prior to placing your order. NORVAK cannot be held liable for packages delivered incorrectly or lost due to incomplete address details provided by the customer.

If a package is returned to our facility due to an incorrect address or failure to collect, the customer will be responsible for re-shipping costs.

6. CONTACT INFORMATION
For any inquiries regarding shipping status or logistical questions, please reach out to us at:
support@norvakstudio.com